🛡 Buyer Protection Policy

Your Safety, Our Priority

At Trendmassy, we want you to shop with total confidence. Every order you place with us is automatically covered by our Buyer Protection Guarantee.

1. Safe & Secure Payments

All transactions on our website are processed through encrypted and PCI-compliant payment gateways.
Your payment information is never stored or shared — ensuring a safe checkout experience.

2. Guaranteed Delivery

If your order does not arrive within the stated delivery time or arrives damaged, we’ll make it right.
You’ll receive:

  • A free replacement, or
  • A full refund, depending on your preference.

3. Authentic Products Only

We work directly with verified suppliers and brand partners.
Every product sold through Trendmassy is authentic and quality-checked before shipment.

4. Easy Refunds & Returns

If you’re not fully satisfied, you can request a return or refund within 30 days of receiving your order.
Simply contact our support team and we’ll guide you through the quick process.

5. Dedicated Customer Support

Our customer service team is available to help you with:

  • Tracking your orders
  • Filing a claim
  • Product questions or issues

📧 Email: support@trendmassy.com
🕒 Response Time: Within 24 hours

6. How to File a Buyer Protection Claim

  1. Go to Email: support@trendmassy.com
  2. Provide your order number and describe the issue
  3. Attach any relevant photos (if applicable)
  4. Our team will respond with a resolution or refund confirmation within 2 business days

7. Coverage Period

Buyer Protection applies to your order from the moment you complete your payment until 30 days after confirmed delivery.