FAQs
1.Delivery charges for orders from the Online Shop?
No — at Trendmassy, delivery is completely free on all online orders.
We believe great fashion should come with great service, so you’ll never pay extra for shipping. Every order is carefully packed and delivered straight to your doorstep at no additional cost, ensuring a smooth and worry-free shopping experience.
3.How long will delivery take?
At Trendmassy, we ensure your orders reach you quickly and safely. Delivery typically takes 2–5 business days through FedEx or DHL, depending on your location.
Orders are processed within 24 hours after confirmation. Once your order is shipped, you’ll receive a tracking number so you can monitor your delivery every step of the way.
5.What exactly happens after ordering?
Once you place an order with Trendmassy, here’s what happens:
Order Confirmation: You’ll receive an email confirming your order with all details.
Processing: Our team reviews and prepares your items for shipment, usually within Within 24 hours.
Shipping: Your order is handed over to FedEx or DHL for delivery, which typically takes 2–5 business days.
Tracking: You’ll receive a tracking number so you can follow your order’s journey in real-time.
Delivery: Your order arrives safely at your doorstep, ready to enjoy!
We ensure every step is handled carefully so your shopping experience is smooth, fast, and reliable.
2.Where can I view my sales receipt?
Once your order is confirmed, a sales receipt is automatically sent to your registered email address. You can also view and download your receipt anytime by logging into your Trendmassy account. If you can’t find your receipt or need a copy, our support team will be happy to help — simply contact us through our Customer LIVE SUPPORT.
4.How long do I have to return an order?
At Trendmassy, we want you to be completely satisfied with your purchase. You can return your order within 14 days of receiving it.
To be eligible for a return, items should be in their original condition and packaging, with all tags attached. Once we receive your return, we’ll process your exchange or refund promptly.
If you have any questions about returns or need assistance, our Customer Support team is here to help.
6.Will I receive the same product that I see in the picture?
At Trendmassy, we strive to represent our products as accurately as possible. The images on our website show the true design, style, and features of each item.
Please note that colors may vary slightly due to screen settings and lighting during photography. We carefully inspect every product before shipping to ensure it meets our quality standards, so what you receive will always reflect the style and quality you expect.
