Effective Date: October 4, 2025

At Trendmassy.com, we are committed to giving our customers the best shopping experience possible. That’s why we proudly offer FREE Shipping on all orders, with no hidden fees.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Shipping Timeframes

We provide Free Standard Shipping on all products. Delivery times vary depending on your location:

  • United States, Canada & Europe: 7–14 business days
  • Asia & Australia: 10–18 business days
  • Rest of the World: 12–21 business days

Please note: These are estimated delivery times. Delays may occur due to customs inspections, weather conditions, or carrier issues beyond our control.

3. Tracking Your Order

  • Every order includes a tracking number so you can follow your shipment in real-time.
  • Tracking details are typically available 24–48 hours after your package has been shipped.
  • You can track your order directly through our website or the carrier’s website.

4. Customs, Duties & Taxes

  • We cover all standard shipping costs, but please note that customs duties, import taxes, or fees (if applicable in your country) remain the responsibility of the customer.
  • Trendmassy.com is not responsible for delays caused by customs procedures.

5. Delivery Issues

We aim to deliver every order on time. However, if problems occur:

  • Incorrect Address: Customers must ensure their shipping information is correct. Packages returned due to incorrect addresses may require additional reshipping fees.
  • Lost or Delayed Packages: If your package has not arrived within the expected timeframe, contact us at support@trendmassy.com. We will work with the carrier to resolve the issue.
  • Failed Delivery Attempts: If a package is returned to us after multiple failed delivery attempts, we may refund the order (excluding any customs/tax fees) or resend it after new arrangements.

6. Order Changes & Cancellations

  • Orders can be changed or canceled within 12 hours of purchase.
  • After this period, the order will already be in processing and cannot be modified.

7. Contact Us

For questions about shipping, please contact us:

📧 Email: support@trendmassy.com
🌍 Website: trendmassy.com